Get in the Boat

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Stop watching customers struggle and GET IN THE BOAT with them!

On the latest episode of the CX & Culture Connection podcast hosted by Matt Egol of JourneySpark Consulting, special guest Sean Albertson of CX4Rocks LLC explains why siloed problem-solving is hurting your CX. It's about cross-team collaboration to view, navigate, and improve CX from the customer's perspective.

Want to break down those silos? Catch the full episode here https://youtu.be/Ft2dHD1wTmY!

#CXstrategy #CX #CXleadership #customerexperience #collaboration


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